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Benchmark Guest Services Agent in Rye Brook, New York

Benchmark’s company culture is central to our management philosophy. The company’s stated purpose is “to provide an entrepreneurial environment where determined people dare to create, share, and build futures.

To be the “benchmark” by which all others are judged takes passion, courage, and dedication. We invite you to explore our extraordinary offering of unique opportunities, all with a common goal of providing an unforgettable journey.

Job Description Summary:

By joining the Doral Arrowwood Team, you become part of Benchmark Hotels & Resorts. We have a mosaic of talent that drives our passion to be the difference by creating memorable experiences in the lives of all we serve.The Guest Services Agent is responsible for greeting and welcoming all guests to the hotel in a hospitable manner. The Guest Services Agent will assist in unloading guests’ luggage, and rooming of guests in a professional manner that exemplifies the Resort’s service commitment. The Agent is also responsible for the handling of parking and retrieving of guest’s automobiles in a safe, quick and efficient manner, as well as giving directions and information on all Resort and area services.

Job Description:

  • Responsible for parking all guests’ cars in a quick, safe and friendly manner.

  • Maintain proper control of all guests’ keys.

  • Deliver automobiles to guests ready to drive, which will require snow removal during winter season.

  • Open car doors and Resort doors for all guests.

  • Delivery of guest’s laundry, messages, and parcels.

  • Delivering guest’s luggage to rooms in a timely fashion providing useful information and assistance as needed.

  • Maintain cleanliness of the porte cochere, and parking lot areas.

  • Maintain traffic control, ensuring fire lanes are kept clear.

  • Give directions to area sites.

  • Securing taxis, and other transportation for guests.

  • Be knowledgeable of emergency procedures.


  • High school graduate or equivalent.

  • Two years of college education preferred.

  • Valid Driver's License.

  • Must be 18 years of age, or older

  • Experience in the hospitality industry preferred.

  • Service orientation, communication and analytical abilities.

  • Pleasant phone demeanor.

  • Ability to solve problems.

Schedule may include days, evenings and nights. Must be able to work weekends and holidays.

Benchmark is an Equal Opportunity Employer and does not discriminate on the basis of a person's race, religion, color, sex, sexual orientation, age, national origin, ancestry, mental or physical disability, medical condition, marital status, Vietnam era veteran status, or any other category protected by law. We encourage a diverse workplace that reflects the diversity of our community.

BENCHMARK®, a global hospitality company, is a trailblazer in the development, management, marketing and owner‐advisory services of resorts, hotels, conference centers and exclusive private clubs. In addition to the company’ iconic Benchmark Resorts & Hotels portfolio, the Gemstone Collection is a distinctive luxury portfolio of independent hotels & resorts in highly preferred destinations.

BENCHMARK’S distinguished and proven reputation is deeply‐rooted in core values that are focused and aligned with exceeding ownership and stakeholder performance expectations. The combined portfolios feature nearly 70 unique and distinctive properties domestically and internationally. The company leadership and valued employees are passionately committed to delivering the industry’ most authentic, enchanted, soulful, vibrant, unrivaled and memory‐making experience.

BENCHMARK’S progressive “Be The Difference” culture and values are a cornerstone to the company’s nearly 40 years of extraordinary achievement and prosperity. Many properties have been recognized with the Benchmark Conference Centers® mark of meeting excellence.