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Integrated Staffing Corporation Customer Service Representatives in Saratoga Springs, New York

Full-Time Customer Service Representative
Integrated Staffing
Saratoga Springs, NY 12866
$12.00 - $12.50 an hour

Integrated Staffing is currently recruiting for full-time Customer Service Representatives for a call center in Saratoga Springs, NY.

Great Position at a growing company!!!

The Customer Service Representative position is a temporary to permanent opportunity.

Join a fast-growing organization with numerous locations and create a great career!!

The Customer Service Representative position is paying $12.50 per hour.

There are multiple shifts available for the full-time position.

The Customer Service Representative will respond to basic, multiple customer inquiries and requests.

In addition, Customer Service Representatives will be responsible for the following:
-Answers telephones and responds to basic customer questions and/or forwards call to appropriate personnel.
-Researches customer inquiries and responds to appropriate parties in a timely manner.
-Records calls, processes requests and updates account history with results of inquiry to include proper documentation.
-Performs data entry and matches documents to appropriate accounts to verify up to date and accurate information.
-Interfaces with team personnel, management and customers in reference to customer service issues.
-Reviews and recommends modifications to procedures and workflow to ensure efficient and effective processing of transactions.
-Monitors daily transactions to ensure policy and procedures are in accordance with service level agreement.

Customer Service Representative candidates should have at least 1 year of experience working in an office environment and/or in customer service roles, be comfortable using MS Word and other computer systems and be able to show a reliable work history. Previous call center experience is a PLUS.

Customer Service Representative Additional Skills Include:
-Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information, Multi-tasking.

Integrated Staffing wants to help you succeed! Our team of seasoned professionals works to match you to the best job, best fit, and best location. Temporary assignments to full-time permanent positions, we are here to assist you! Let us help YOU create YOUR success!

Integrated Staffing: Staffing solutions that exceed expectations and build relationships.

Job Type: Full-time

Salary: $12.00 to $12.50 /hour

-Call Center: 1 year (Preferred)
-customer service: 1 year (Preferred)

-High school or equivalent (Preferred)

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