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Quad HR Communications Manager in Saratoga Springs, New York

Employees at Quad thrive at the intersection of thinking, making and marketing. As we continue to take the bold steps necessary to transform our offering, our goal is to provide our clients with the most powerful integrated marketing platform. We’re all partners in our company, committed to do the right thing, trusting the process, innovating for the future, growing the business, believing in each other, and having a little fun along the way.

The HR Communications Manager is responsible for developing and implementing effective employee life-cycle communication strategies and tactics for the company’s employee base related to their employment – from recruiting, hiring, orientation, retention and development through to retirement. This position will partner with the Human Resources Leadership Team, and HR Department to understand Quad’s corporate business strategy, HR strategy, HR policies and benefits, and related communications needs. As an experienced strategist, the HR Communications Manager will listen to employees and provide guidance on best practices in HR communications, including audience segmentation approaches, inclusive language, effective cross-channel promotion, and on-brand messaging. The HR Communications Manager will report to the Vice President of Corporate Communications and collaborate closely with leadership teams of Human Resources, QuadMed, Manufacturing and Marketing.

KEY RESPONSIBILITIES

  • Formulate inclusive communication strategies and generate content to advance HR-related initiatives and programs. This includes:

  • attracting new employees through compelling recruiting advertising;

  • onboarding new employees in the most efficient and effective manner;

  • retention approaches that help all employees understand the value of their “total rewards” (compensation changes, benefits changes, QLIFE Rewards, policy changes, DEI, open enrollment, etc.)

  • performance review communications to help all employees understand the powerful employee development toolset; and

  • when it comes time to retire from Quad, ensure that employees receive an effective, on-brand experience.

  • Participate on the Crisis Management Team as needed given area expertise.

  • Prepare executive communications (e.g., email, letters home, etc.) on HR-related content, such as the future of work, wage increases, QLIFE Rewards (addressing physical, emotional, social and financial wellbeing), open enrollment, etc.

  • Coordinate the communication strategies related to special corporate cultural employee events (10-year celebrations, Founders’ Day, Appreciation Picnics, Summer Picnics, Holiday Party, etc.).

  • Develop and execute communications plans for onboarding new employees joining Quad through acquisitions.

  • Use established employee communications vehicles, notably company intranet, plant-based town halls, bulletin boards, Quad/TV, etc., but also work with the corporate communications team to help develop additional channels (mobile, etc.),

  • Administer direct supervisory responsibility for direct report(s) including selection, hiring, training, performance evaluations, coaching and conducting corrective actions, and providing salary recommendations.

    IN SCOPE EXAMPLES

  • BeQuad.com (external)

  • MyQuad (internal)

  • Recruiting Advertising

  • New employee orientation communication

  • Total rewards (compensation, benefits, QLIFE and QuadMed liaison)

  • Employee event and other types of employee engagement communication

    JOB REQUIREMENTS Appropriate education and/or experience may be substituted on an equivalent basis

    Education: Bachelor’s degree in communications, journalism, marketing or related field with strong understanding and/or experience in HR/benefits communications, corporate communications, and change management.

    Experience: 7+ years’ experience performing HR communications in a publicly traded company, preferably in a large, complex organization with multiple business units including manufacturing, agency, and administrative environments.

    Knowledge, Skills & Abilities:

  • Demonstrates solid research and writing skills, with the ability to package information in a logical and compelling format. This includes the ability to ask the right questions to elicit information and make determination of best communication approach(es) / vehicle(s) for content that needs to be communicated and goals that need to be achieved.

  • Possesses knowledge of merger and acquisition employee communications

  • Shows writing versatility, including the ability to adapt content for various audiences and channels.

  • Demonstrates ability to communicate complicated and/or technical information in a simple, straightforward manner.

  • Shows ability to work with graphic designers, internal and external agencies to package content creatively, using photos, illustrations, charts and graphs, infographics and more.

  • Produces quality work at a fast pace while concurrently handling multiple tasks with minimal direction.

  • Looks for new, sometimes unconventional approaches to achieving communications goals.

  • Uses Microsoft Office applications (including Outlook, Word, Excel, TEAMS, and SharePoint) and Adobe products (including Photoshop and Acrobat) with the ability to pick up new programs quickly.

  • Shows attention to detail, including being an excellent fact checker.

  • Demonstrates the ability to be a team player in a fast pace environment.

    Additional Company Information

    We offer excellent benefits to eligible employees, including 401(k), holidays, vacations and more. Quad is proud to be an equal opportunity employer and values diversity. We are committed to creating a place of belonging — a space where employees do not need to sacrifice who they are to exist and grow in our workplace. Quad does not discriminate on any unlawful basis including race, religion, color, national origin, disability, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or any other basis prohibited by applicable federal, state, or local laws. Quad also prohibits harassment of applicants and employees based on any of these protected categories. Drug Free Workplace #LI-TW1

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