Job Information
Silver Bay YMCA Front Desk Supervisor in Silver Bay, New York
POSITION SUMMARY: The Front Desk Supervisor is primarily responsible for assisting the Guest Services Manager with the overall operation of the front desk to include, but not limited to, the following: welcoming all guests in a friendly and professional manner, providing excellent customer service to our guests who stay on or off campus, providing accurate information to our members and guests regarding our campus activities, ensuring that our company’s policies and procedures are being followed. SUPERVISORY RESPONSIBILITIES: Oversees 1-2 Year-Round Staff and 5-8 Seasonal Staff ESSENTIAL FUNCTIONS 1. Supervise, assist the Guest Services Manager in training, and support all Front Desk staff.2.Check Silver Bay guests in and out using current hospitality software.3.Maintain knowledge of Silver Bay’s current rates, accommodations, and activities.4.Provide accurate information to guests as needed.5.Learn and effectively utilize current hospitality computer software daily.6.Perform duties per daily routine and a shut-down procedure list.7.Responsible for maintaining and balancing a cash drawer at the end of their shift and signing off on front desk staff members’ cash counts.8.Receive, record, and input membership and in-house transactions into current hospitality software.9.Inputting Silver Bay Conference Groups rooming lists and ensuring the proper rates are charged. 10.Provide support to the Reservations Department, as needed. This would include making reservations, taking reservation payments, calling/e-mailing guests, processing forms, etc. 11.Provide support to the reservations and telephone operator when needed.12. Perform other duties as assigned by the Guest Service Manager.As a 24-hour operation, all staff may be asked to work weekends, evenings, night shifts, and/or holidays to serve our members, guests, and program participants.? QUALIFICATIONS: -High school diploma or equivalent -Knowledge of the entire front desk operation -Previous supervisory experience preferred -Effective verbal and written communication skills -Competence to meet, answer, and receive incoming calls from the public in a courteous and efficient manner -Organizational skills/multi-tasking is necessary -Proficiency and fundamental knowledge of technology and basic computer operation -Accuracy in handling money and record-keeping -Basic accounting knowledge -Professional telephone etiquette -Outside knowledge of the surrounding area is preferred PHYSICAL REQUIREMENTS: Prolonged periods of standing. Must be able to lift up to 15 pounds.
Minimum Salary: 18.89 Maximum Salary: 22.68 Salary Unit: Hourly