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ASM Global Box Office Event Staff at the Empower FCU Amphitheater at Lakeview in Syracuse, New York

Job Title: Box Office Event Staff

Reports To: Box Office Manager

FLSA Status: Part-Time / Non-Exempt

Hourly Rate: $15.00/hour

Venue: ASM Global / Empower FCU Amphitheater at Lakeview

Location: Syracuse, NY


Embark on a thrilling journey with ASM Global, the global leader in venue management and live event production! With an illustrious reputation as the foremost partner for venue management, ASM Global proudly oversees more than 350 venues worldwide. Our success in operating and investing in the world's most iconic stadiums, arenas, convention centers, and theaters is fueled by unparalleled dedication and profound expertise.

At ASM Global, we go beyond the ordinary. Our commitment to growth, resource optimization, and cutting-edge technology ensures not only the success of our endeavors but also the well-being of our internal team members. We strive to create a dynamic and enriching work environment while consistently delivering exceptional live experiences for our valued guests.

Here’s your chance to be a part of the magic! We are looking for fun, motivated people to join our team for a summer of music this concert season!


As part of our Box Office Event Staff Team, you will help to ensure safety, maintain the cleanliness of the venue, and engage with guests to assist with their needs before, during, and after the show.

This is a seasonal, part-time, event-based position that will begin May 2024 and end October 2024, with the possible extension of the position to The Oncenter for the Fall/Winter season.


  • Greet all guests with superior hospitality and customer service.

  • Scan guest tickets, examine tickets for entry, and answer questions.

  • Apply VIP wristbands.

  • May assist in verifying staff credentials in restricted areas.

  • Ensure and check wristbands as guests enter/exit applicable areas.

  • Monitor the VIP areas and be able to distinguish who has access to those areas.

  • Listen to customer concerns and act or react accordingly.

  • Communicate effectively via radio transmission.

  • Monitor assigned work area to assist in keeping the venue safe, clean, and presentable.

  • Assist in the Box Office performing Ticket Seller duties as needed.

  • Additional duties as assigned.


  • High School Diploma or GED,

  • Minimum of 1 year in a guest services role,

  • Superior hospitality and customer service skills, service standards, guest relations, and etiquette.

  • Ability to work at least 65% of scheduled shows from May 2024 – October 2024.


  • Ability to communicate in a clear, professional, and courteous manner which fosters a positive, enthusiastic, and cooperative work environment.

  • Ability to work well in a team-oriented, fast-paced, event-driven environment.

  • Exceptional hospitality and customer service skills, service standards, guest relations, and etiquette.

  • Ability to make professional, independent, and good judgment decisions within proper policy and procedures.


  • Basic computer skills; ability to learn new programs quickly.

  • Experience with electronic ticketing systems preferred, but not required.

  • Some knowledge of radio communication.


  • Must be able to stand for long periods of time.

  • This position may be exposed to adverse conditions such as loud noises, pyrotechnics, etc.

  • Ability to use hands/fingers to grasp or feel.

  • Ability to talk clearly and concisely with guests as well as other staff.

  • Ability to hear guests and other staff.

  • Position requires walking, climbing stairs, lifting, and carrying 25 lbs+, and standing for long periods.

  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

NOTE: This description portrays in general terms the type and levels of work performed and is not intended to be all-inclusive or to represent specific duties of anyone incumbent. The knowledge, skills, and abilities may be acquired through combination of formal schooling, self-education, prior experience, or on-the-job training.

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor. Applicants who need reasonable accommodations to complete the application process may contact (315) 435-8062.