Legends Hospitality Coordinator, Special Events & Hospitality in Syracuse, New York
Special Event & Hospitality Coordinator - Syracuse University
Founded in 2008, Legends is a premium experiences company with more than 1,500 full-time and 30,000 seasonal team members globally. Legends has six divisions operating worldwide - Global Planning, Global Sales, Hospitality, Global Partnerships, Global Merchandise, and Global Technology Solutions - offering clients and partners a 360-degree service solution platform to elevate their brand and execute their vision. Currently, Legends works with marquee clients across business verticals including professional sports; collegiate; attractions; entertainment; and conventions and leisure. We are the industry leaders in designing, planning and realizing exceptional experiences in sports and entertainment.
Syracuse Athletics and Legends announced a 10-year partnership that will integrate data and analytics, marketing, ‘Cuse Athletics Fund annual giving, premium seating, and general ticket sales initiatives into a single revenue-driven approach. Legends will support the entry level aspects or support the ‘Cuse Athletics Fund annual fundraising program. Legends’ unique fundraising platform, an essential service embraced by higher education, identifies effective fan and donor engagement strategies to amplify philanthropic giving and other opportunities. The partnership will also ensure that the Orange build upon their legacy of supporting student-athletes in the classroom and on the playing fields. Legends will also team with Syracuse University’s Falk College of Sport & Human Dynamics to provide education, mentorship, and career opportunities to students.
In this role, Special Event & Hospitality Coordinator will report to the General Manager. Must be comfortable communicating across multiple areas of the business with will work closely with Athletic Department and Legends teams. This person will be responsible for managing the overall customer experience within Syracuse Athletics hospitality spaces on game day and additional events. The Special Event & Hospitality Coordinator will be responsible for providing exemplary customer service to all current premium seating customers, donors, and fans.
In conjunction with the Syracuse Athletic Ticketing, Development, Marketing and Operations teams, the Special Event & Hospitality Coordinator will plan and execute holistic events supporting ticketing, Premium Seating, Corporate Hospitality, and philanthropic campaigns. These events will be focused on delivering an elite customer experience to Syracuse Athletic supporters while creating a positive sales environment. This position must be well-versed in industry best practices and constantly evaluate ways to ensure that the customer experience for all supporters of Syracuse Athletics is best in class.
Develop relationships with other departments within Syracuse Athletic Department including the Syracuse Ticket Office, Marketing, Development and other External Relations.
Responsible for managing all premium hospitality spaces within the Stadium on event days
Develop and execute operations plan for premium hospitality spaces on event days to best enhance guest experience
Provide customer service support on game days
Assist in development of sales and marketing strategy for hospitality spaces to support sales team with securing new clients
Manage relationships with food and beverage vendors
Assist in developing and executing ‘Cuse Athletics Fund annual stewardship plan, including elements of Syracuse’s donor rank system, donor benefits program
Due to the nature of this project, the candidate must be willing to work non-traditional hours, weekends and game
Participate in events, promotions, client entertainment and other activities as
Perform additional office management duties including but not limited to budgets, invoicing, expense tracking, billing, supplies and maintenance
Greet guests and prospective clients at sales functions, on-site meetings, and events
To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Bachelor’s Degree or equivalent in a related area of study required
2-3 years experience (sports or hotel industry preferred)
Excellent interpersonal, verbal and written communication skills; ability to communicate effectively at all levels both internally and externally
Candidate should possess excellent time management and organizational skills
Proficient in Microsoft Office, with a focus on Word, Excel and PowerPoint
Knowledge of Paciolan ticketing system and Sales Force is a plus
Ability to simultaneously manage a high level of detail across multiple projects
Ability to work in a team-oriented environment
Candidate must have a strong work ethic and a desire to build a career in sports, entertainment, and hospitality
Follow and encourage your team to follow all safety policies and procedures, including but not limited to looking for and reporting any unsafe work conditions, and complete company-wide safety training and any additional job specific safety training.Report all safety incidents (injuries and illnesses) into the company’s risk management system (Origami Risk) on the same day that the safety incident has been reported to you.
Competitive salary, commensurate with experience, and a generous benefits package that includes: medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.
Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.