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Job Information

Carrier International Sr. Customer Service Associate in Syracuse, New York

Date Posted:

2022-06-08-07:00

Country:

United States of America

Location:

CAN01: Carrier-Syracuse, NY 6304 Thompson Rd, Syracuse, NY, 13221 USA

RESPONSIBILITIES:

  • Manage, triage, and prioritize inbound requests

  • Communicate with international customers via telephone and e-mail to build strong business relationships and drive sales growth in the parts business for the Internal customer base

  • Provide exceptional customer support to International customers; as well as distributor pre-delivery and post-sale customer service support (including parts selection and ordering, pricing and availability, expediting delivery, dispute resolution, export documentation, denied export restrictions and limited technical support)

  • Coordinate with Replacement Components' Sales and Operations groups to expedite international orders

  • Inform International customers of Replacement Components programs and encourage the utilization of such programs to drive sales growth

  • Communicate customer-facing issues to management and identify areas of opportunity

  • Collaborate with internal departments to resolve customer disputes

Experience/Education

  • AA/AS degree in Business or Marketing with 5-10 years' customer service experience

  • BA/BS degree in Business or Marketing with 2-5 years' customer service experience

  • MA/BMS degree in Business or Marketing with 0-2 years' customer service experience

Qualifications

  • Working knowledge of call center tools such as CRM (Customer Relationship Management software) and phone tools; Salesforce experience is a plus.

  • Working knowledge of C10, Salesforce, EPIC, and Windchill systems is desired.

  • A background in Residential and Commercial HVAC applications, products, and systems is desired.

  • Excellent customer service skills

  • Strong written and oral communication skills

  • Proficient in MS Office (specifically Word, PowerPoint, and Excel)

  • Strong analytical skills, accuracy and attention to detail are necessary.

  • Strong customer focus and technical aptitude; a sense of urgency; strong organizational skills

  • Ability to handle multiple tasks; creative problem-solving skills

  • Self-starter and well organized in order to multi-task and prioritize work

  • Adaptability and flexibility to seasonality and changing business demands is critical.

  • Minimal travel required: approximately 10 percent.

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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COVID-19 vaccines will be required for all newly hired Carrier U.S. Salaried employees.

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