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Veterans Affairs, Veterans Health Administration Lead Program Support Assistant in Syracuse, New York

Summary The Syracuse VA Medical Center is currently recruiting for one Lead Program Support Assistant. The purpose of this position is to support the Veterans Service Center (VSC) within the Syracuse VA Business Office. The position performs a broad range of administrative activities in support of an integrated business unit that administers health and related benefits within an integrated system of VA health car resources and health care access points. Responsibilities Duties include, but are not limited to: Provides guidance and technical direction for accomplishing the work of the team. Ensures the work assignments of the team are carried out. Distributes and balances workload and tasks among the team. Maintains a current knowledge and answers questions of other employee procedures, policies and directives. Resolves simple, informal complaints of employees and refers others to the supervisor. Responsible for ensuring accurate collection of statistics from the HBC workload reports. The Lead Program Support Assistants will educate and counsel Veterans, families, and agency employees regarding Veteran entitlement to healthcare benefits. The Lead will run data through Access to get it down to a more specific information. Must have knowledge in ESR, VIS, VBMS, HEC ALERTS, AND DPRIS. Regular access to printed and electronic files containing sensitive data. Verifies eligibility for care utilizing primary sources including but not limited to HINQ, VIS, and/or military discharge papers. Works with the Supervisor in the assignment of functions to team members in order to meet routine and unusual deadlines and priorities. Ensures timely accomplishment of assigned task and ensures that each team member has enough work to keep busy. Work Schedule: Monday-Friday 8:00am-4:30pm Position Description/PD#: Lead Program Support Assistant/PD01086-0 Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary period Subject to background/security investigation Selected applicants will be required to complete an online onboarding process Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See "Additional Information" below for details. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 08/11/2022. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS07 position you must have served 52 weeks at the GS06. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS06 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: expert knowledge of providing accurate, timely information in a courteous manner to Veterans, their family members, Veterans Service Organizations, Medical Center Staff, etc.; extensive history of responsibly leading a team of employees that provide Veterans' eligibility determinations, financial technician functions, basic Medical Cost Care Fund functions, transportation functions, beneficiary travel billing management, and health benefit determination and counseling; maintains a thorough working knowledge and understanding of principles, concepts, policies, laws and regulations. You will be rated on the following Competencies for this position: Computer SkillsCustomer Service (Clerical/Technical)FlexibilityProblem Solving Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work involves walking, bending and lifting of medical records and working at a PC. The incumbent may come in contact with angry and potentially violent customers. Position requires a high level of concentration. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education There is no educational substitution at this grade level. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html. Additional Information The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal/VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/. This job opportunity announcement may be used to fill additional vacancies. To ensure compliance with an applicable preliminary nationwide injunction, which may be supplemented, modified, or vacated, depending on the course of ongoing litigation, the Federal Government will take no action to implement or enforce the COVID-19 vaccination requirement pursuant to Executive Order 14043 on Requiring Coronavirus Disease 2019 Vaccination for Federal Employees. Therefore, to the extent a VA job announcement includes language requiring applicants to be fully vaccinated against COVID-19 pursuant to Executive Order 14043, that requirement does not currently apply to this Job Announcement. VA may request information regarding your vaccination status, if selected, for the purposes of implementing other workplace safety protocols, such as masking, physical distancing, testing, travel, and quarantine. If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application.

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