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Horizon Health Services Administrative Assistant in Tonawanda, New York


Are you looking for a career at an organization where you are able to make a difference? Do you have customer service skills you are ready to put into action? Then you’ve come to the right place! Apply to be an Administrative Assistant today!

“The thing I love the most about my job as an administrative assistant is creating meaningful connections with our patients, supporting them through their recovery, and then celebrating alongside them as they complete their treatment with us. I can feel the pride that they feel as they complete our program, and that makes this job extremely rewarding!”

–Sarah Kaiser, Administrative Assistant

What will my day look like?

We know you have the people skills for this role, but we also know that there is much more to learn. Don’t worry - we will be coaching you every step of the way! There will be plenty of hands-on learning where you will have the opportunity to work and collaborate with your team along with being able to attend trainings through Horizon University. We can tell you one thing - you most certainly will not be bored! Here’s more info you should probably know about this role…

  • Welcome all patients with exemplary customer service

  • Manage, triage, and support administrative responsibilities, via phone and email

  • Oversee all scheduled appointments and prepare the charts and record requests for clinicians and providers

  • Creatively problem solve and improve administrative operations to support the overall functioning of the clinic

Why do I want to work for Horizon?

At Horizon we want you to know how much we value you as a team member. This means we pack on the perks! These include…

  • Your ability to grow. We know you want to have a meaningful career at Horizon! There are many opportunities to grow within your role and advance within the organization.

  • Team building activities: Sometimes water cooler chats aren’t long enough! Horizon offers time outside of work where you can hang out and enjoy everyone’s company.

  • Summer hours: Buffalo summers are too short! This way you get to enjoy the rest of half-day Fridays in the sunshine at Canalside or wherever you please!

  • Appreciation: We haven’t been named a Best Place to Work 13 years in a row for nothing! We treat all of our employees like they are family and we’re always here to support each other.

  • Student loan assistance: This program helps pay off our team members' student loans every month. One year after joining, you will have been able to pay off an extra $600!

What has prepared me for this opportunity?

  • Experience working in a fast-paced environment

  • Ability to take initiative and challenge the status quo

  • Flexibility to work in a dynamic environment that changes with community needs

  • High school diploma with 5 years of experience or an advanced degree


You’ll be working at one of our updated and inviting outpatient clinics in Erie, Niagara, or Genesee County. This position is located at 37 Niagara St, Tonawanda NY!


Who doesn’t love a Monday through Friday schedule? You’ll coordinate a personalized schedule with your supervisor. Our outpatient clinics offer expanded hours Monday – Thursday so we’ll ask you to be available at least 2 evenings per week, but don’t worry about jeopardizing your weekend plans… all outpatient locations close earlier on Fridays and are closed on weekends!


We encourage all applicants to be mindful of the fact that Horizon is a behavioral healthcare agency with more than 100 employees and is in the process of implementing a mandatory vaccination policy for all employees.

This information is intended to provide a general overview of the position; it is not a full job description.

Horizon 2021 Recruitment Bonus Program

Eligible Hires and Payment Structure:

  • Full Time hires will receive $300 after 30 days of continuously working and another $300 after 6 months of continuously working for a total bonus of $600.

  • Part Time hires will receive $150 after 30 days of continuously working and another $150 after 6 months of continuously working for a total bonus of $300.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)