H&R Block Multi-Unit Team Leader in Troy, New York
Multi-Unit Team Leader
What you'll do... :
Joining us as a Multi-Unit Team Leader , you'll provide leadership over three H&R Block tax offices. Using your people management experience and passion for helping people, you'll provide leadership to the customer-centric teams in the offices you manage to accelerate their seasonal tax business.
You'll serve as the front-line manager responsible for leadership and development of associates, delivering an outstanding client experience, and achieving all office related growth objectives for three tax offices. Prior tax preparation experience is not required.
You'll begin working a flexible part-time schedule in the fall as you ramp up for the busy tax season, then transition to a full-time schedule from January through April. After working a successful tax season, you may find that you want to apply to return for subsequent seasons, or even apply for advancement opportunities.
Day to day, you'll...
Manage office staffing, operations, and logistics for three offices with support from two Associate Team Leaders
Partner with the District General Manager (DGM) to create and implement office-level growth plans and client growth targets, which includes developing local partnerships and managing office community involvement
Assist the DGM in recruiting and interviewing candidates for tax office associate positions
Build an engaging team environment, across all offices, by training and coaching associates while holding them accountable to execute on Standard Operating Procedures (SOP) and recognizing outstanding associate contributions
Conduct timely performance reviews and partner with Associate Relations Center to resolve associate issues and address performance concerns
Lead daily team meetings and communicate essential information to tax office associates
Create associate work schedules across all offices and ensure accurate timekeeping, as well as labor management, for staff in all offices
Travel between the three offices as required
May prepare tax returns, as needed Job ID: 452402BR City: Troy State: New York About H&R Block... : H&R Block's purpose is simple: To provide help and inspire confidence in our clients and communities everywhere. We've been true to that purpose since brothers Henry and Richard Bloch founded our company in 1955. Since then, we've grown to have approximately 12,000 offices throughout the United States and around the world.We are a people company first and a tax company second. People who join H&R Block say it feels like being part of something bigger. A place with an amazing and storied history, but with a strong and urgent focus on the future. Maybe it's how determined, forward thinking and innovative we are, or how accessible our leadership is. We believe it's all those things, and much more.H&R Block is committed to diversity and inclusion and is proud to be an equal opportunity employer. We consider qualified applicants regardless of race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. All qualified applicants are welcomed and encouraged to apply. It would be even better if you also had... :
Multi-unit people management experience in the retail, restaurant, banking, or other related industry; management of people within military service positions can also be a good fit Perks of the job... Being here has its benefits. Our benefit offerings can help you plan for the health, well-being and financial wellness needs for you and your family. At Block, seasonal associate benefits include:
Retirement savings plans
Tax prep benefit
Potential for incentive pay
Other perks like flexible options that meet your life, collaborative teams and much more!Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit. *Based on annual revenues for sales of tax preparation products and services. What you'll bring to the team... :
People management experience, with the demonstrated ability to grow and develop associates
Demonstrated aptitude for growth plan execution and ability to lead towards growth culture
Strong decision-making and judgment skills and the ability to function well in a fast-paced environment with minimal supervision
Strong interpersonal and communication skills, and a customer-centric mindset that seeks to understand and exceed client needs
Computer proficient with the ability to use MS Office
Bachelor's degree in a related field, or high school diploma with the equivalent combination of experience
Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns) Posting Title: Multi-Unit Team Leader