New York Seasonal Jobs

Job Title: Service Manager

Job Description

As a Service Manager, you will be entrusted with leading and managing the customer service team. Your responsibilities include developing strategies and plans to deliver customer service efficiently and effectively, being the primary point of contact for customers, providing guidance, support, and problem-solving solutions. You will oversee the daily operations of the service/repair department, ensuring all customer service needs are met professionally and promptly. Additionally, you will develop and implement procedures for service operations, monitor parts and materials inventory, maintain relationships with vendors, ensure compliance with all laws and regulations, train, coach, and motivate service personnel, and develop strategies to increase customer satisfaction. You will also track and report on service metrics and ensure that safety protocols are followed at all times.

Hard Skills

• Working knowledge of pumps

• Knowledge of sourcing parts

• Knowledge of executing quotes

• Supervisory/managerial experience

• Computer skills

• Managing Baseplan internal operating system

Soft Skills

• Leadership

• Strategic thinking

• Problem-solving

• Communication

• Team management

• Customer service orientation

Job Type

This is a Contract-to-Hire position with a duration of 6 Month(s).

Work Site

This is a fully on-site position in Troy, New York.

Work Environment

This role operates in a shop environment. Candidates must be comfortable working in varying temperatures, coping with heat during summer months and cold during winter. Our operational hours are Monday to Friday, 8:00 AM - 4:30 PM.

About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.