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Utica National Insurance Group Auto Claims Representative - Material Damage Unit in Utica, New York

If you seek a truly outstanding employment experience, Utica National is the place for you. We are always looking for conscientious, customer orientated individuals to join our team - whether you're a seasoned professional or just starting out. We offer a supportive and friendly work environment that features a variety of career paths.

We offer challenging assignments, advancement opportunities, full benefits packages, competitive salaries, and a great work environment. And, we're big enough to offer the opportunities you need to be successful, but not so big that you'll get lost in the crowd.


  1. Receive claims assignments consisting of insured and claimant accident reports.

  2. Investigate multiple lines claims pertaining to material damage first-party and property damage.

  3. Communicate directly with insureds, claim ants, shops and others in person, by telephone and through written correspondence. Correspond with the Home Office and other field offices.

  4. Check and verify damages, obtain copies of polic e reports, motor vehicle reports, repair bills, estimates, appraisals, and other information.

  5. Determine extent of damages, coverage questions and settlement values by evaluating all the facts developed through investigation.

  6. Adjust, negotiate and settle justified claims for proper amounts within authorization or as directed by superior; issue settlement drafts or deny unjustified cl aims as soon as practical (consult with superior on all questionable matters, on all settlements exceeding adjuster’s authorization and on all claims prior to denial).

  7. Maintain strict diary on all active files.

  8. Follow directives and instructions from Claims Supervisors and superiors.

  9. Review and study claim practices, policy coverages, procedures, civil and motor vehicle laws, bulletins, and attend company training classes.

  10. Review incoming loss notices and assign accordingly to claim representatives within unit or send to appropriate handling office/region.

  11. Provide exemplary customer service.

  12. Adhere to mandated state regulations.


Four year degree in business administration or equivalent experience


Insurance related, helpful


2-3 years working in a Claims environment


– Excellent verbal and writing skills

– Contact with insureds, claimants, and attorneys (primarily phone, some personal)


– Investigative

– Negotiating

– Decision making (responsibility - who, what, how much)

– Reviewing and understanding coverages


Important, with regard to each file’s content


– Required to obtain state licensing for file handling


We believe strongly that talented people are core to our success and are attracted to companies that provide competitive pay, comprehensive benefits packages, career advancement and challenging work opportunities. We offer a Comprehensive Benefits Plan that includes the following:

  • 401K plan
  • Medical coverage
  • Dental coverage
  • Flexible spending accounts
  • Vision care coverage
  • Work/Life resources
  • Paid Time-Off (PTO)
  • Paid Holidays
  • Pay-for-Performance
  • Employee and Dependent life insurance
  • Disability insurance
  • Accidental death & dismemberment insurance
  • Tuition reimbursement

Additional Information:

We offer both full and part time employment with the goal of providing work life balance to our talented workforce.

As part of our hiring process, candidates must also pass a comprehensive background check and drug screen, additional screening for credit or MVR may be required for some positions.

Utica National is an Equal Opportunity Employer.

Apply now and find out what it’s like to be a part of an amazing team, thrive in an exciting environment and work for a company you can be proud of. Once you complete your application, you can monitor your status in the hiring process by logging into your profile. A representative from our Talent Management Group will be in touch if you are moving forward. Candidates must complete any required assessments if being considered for a position.

Req Id: 27126

Posted: 10/18/2019