Aqueduct Services Plumbing Service Manager HVAC, Plumbing in Valhalla, New York
Service ManagerAqueduct Services Plumbing, Heating & Air Conditioning - Valhalla, NY
Great company to work for. Rapidly growing. Servicing Westchester and parts of Putnam
Manage staff and exceed customer expectations by accomplishing the highest quality service calls, every time.
Integrate sales strategies across other departments to drive profitable results.
Show technicians how to establish customer rapport to sell the right products and services.
Understand sales criteria and hold your team accountable for exceeding revenue goals.
Work alongside customer service and dispatch to ensure overall success of the business.
Monitor performance of field technicians and advise them on how to improve.
Manage team schedule to meet ongoing customer demand and seasonal spikes.
Make sure incentive programs are equitable and properly documented.
Review and approve invoices, time cards, curbside feedback and option sheets.
Serve as a technical back-up for field technicians when necessary.
Competencies for Success
Develop a proven track record in operations
Ability to inspire and lead others to attain company goals.
Highly organized with exceptional follow-through abilities.
Strong verbal and written communications.
Quick, sound decision-making abilities.
Good presentation and public speaking skills is a plus.
Ability to build trust and demonstrate empathy.
Excel in a fast-paced, goal-driven environment.
Family Medical Insurance
Bonuses and Spiffs