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Aqueduct Services Plumbing Service Manager HVAC, Plumbing in Valhalla, New York

Service ManagerAqueduct Services Plumbing, Heating & Air Conditioning - Valhalla, NY

Great company to work for. Rapidly growing. Servicing Westchester and parts of Putnam

The Role

Manage staff and exceed customer expectations by accomplishing the highest quality service calls, every time.


  • Integrate sales strategies across other departments to drive profitable results.

  • Show technicians how to establish customer rapport to sell the right products and services.

  • Understand sales criteria and hold your team accountable for exceeding revenue goals.

  • Work alongside customer service and dispatch to ensure overall success of the business.

  • Monitor performance of field technicians and advise them on how to improve.

  • Manage team schedule to meet ongoing customer demand and seasonal spikes.

  • Make sure incentive programs are equitable and properly documented.

  • Review and approve invoices, time cards, curbside feedback and option sheets.

  • Serve as a technical back-up for field technicians when necessary.

Competencies for Success

  • Develop a proven track record in operations

  • Ability to inspire and lead others to attain company goals.

  • Highly organized with exceptional follow-through abilities.

  • Strong verbal and written communications.

  • Quick, sound decision-making abilities.

  • Good presentation and public speaking skills is a plus.

  • Ability to build trust and demonstrate empathy.

  • Excel in a fast-paced, goal-driven environment.


  • Family Medical Insurance

  • Dental Insurance

  • Vision

  • Prescription Plan

  • 401K

  • Life Insurance

  • Disability Insurance

  • Paid Uniforms

  • Vacation

  • Holidays

  • I-phone

  • Bonuses and Spiffs

  • Paid Training

  • Incentive Rewards