Vernon Downs Casino & Hotel Player's Club Representative in Vernon, New York
Players Club Representative (Seasonal)
Responsible for providing consistent, courteous service to all Players Club guests, ensuring an optimal level of guest service and satisfaction is achieved and maintained. Effectively input data into tracking system. Answer questions about the property in a positive and complimentary manner. Must be available nights and weekends.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
Maintains a working knowledge of the Company's property, as well as special events on and near property, in order to advise guests of same, whenever possible.
Responds to guests requests, complaints or inquiries courteously and promptly.
Possesses a working knowledge of area, package plans, special features, hours of operation and all outlets of the Players Club.
Assist supervisor with promotions or events.
Provide information to guests about club program, promotions and events for multiple properties.
Provide information to guests about racing, food operations, and project for multiple properties
Must be able to accept and respond to constructive criticism for the betterment of the company and company expectations.
Prioritize, organize and handle multiple tasks simultaneously.
Work as a team member to ensure a smooth operation.
Ensures compliance with all company rules and regulations.
EDUCATION and/or EXPERIENCE:
High School diploma or GED required.
Located in the heart of Central New York's rolling hills and overlooking historic Vernon Downs Racetrack, Vernon Downs Casino & Hotel is your home-away-from-home for a uniquely fun and exciting getaway! Our spacious guestrooms and suites are steps from Vernon Downs Casino and Live Racing for nonstop action and live entertainment. There's something for everyone - from an indoor pool for relaxing and great food at our family-friendly restaurants, to conference rooms and banquet facilities for all your special event needs. Experience our relaxing location, comfortable accommodations, helpful staff, amenities, exciting casino and harness race track... it's all here at Vernon Downs Casino & Hotel!
Vernon Downs offers a comprehensive benefit package, which includes, Medical, Dental and Vision insurance, a 401K plan, company paid life and short/long term disability, paid time off, paid holidays, associate discounts, a great working environment and much more!
This company is an equal opportunity employer, and selects individual best matched for the job based upon job-related qualification regardless of race, religion, color, creed, sex, national origin, age, disability, or any other status or characteristic protected by law.
Job Type: Full-time
High school or equivalent (Required)
Interested candidates may apply online at https://www.vernondowns.com/about-us/careers/