Legends Hospitality Premium Services Manager in Wantagh, New York
Founded in 2008, Legends’ operating divisions worldwide include – Global Partnerships, Global Sales, Hospitality, Global Partnerships, Global Merchandise, Global Technology Solutions, Attractions, Growth Enterprises – offering clients and partners a 360-degree data and analytics fueled service solution platform to elevate their brand and execute their vision. Currently, Legends works with marquee clients across business verticals including professional sports; collegiate; attractions; entertainment; and conventions and leisure. We are the industry leaders in designing, planning, and realizing exceptional experiences in sports and entertainment. For more information, visit www.Legends.net and follow us on Twitter and Instagram @TheLegendsWay.
Under direction of the General Manager, this individual will be responsible for effectively and profitably managing the overall operations of the Premium Services including but not limited to VIP Club, In-Seat Service, and Catering.
Responsible for the day to day operation of all premium services including but not limited to VIP Club, In-Seat Service, and Catering.
Responsible for hiring, training, and coaching all premium staff.
Complete weekly department scheduling, monitoring of department labor costs, budgets, and forecasts
Provide efficient service and quality products by maintaining positive customer and client relations through effective communication and prudent financial practices.
Ensure that all equipment is in proper operational condition and is cleaned on a regular basis.
Build and maintain strong relationships with VIP guests and season ticket holders.
Handle guest relations and monitor adherence to quality assurance standards.
Assist with the planning, organizing and execution of all functions.
Administer pre-shit meetings prior to events to inform staff about event particulars, goals, objectives and expectations.
Responsible for the inventory of equipment, small wares, disposables, and beverages.
Manage Food and Beverage service, equipment movement and event room set-up and clean up for all events.
Greet clients in charge and respond to requests.
Oversee general cleaning tasks using standard products as assigned to adhere to health standards.
Maintain cost as it pertains to labor and operating supplies, work within budgeted guidelines.
Assist the General Manager with the preparation of the annual fiscal budget and business plan for the upcoming season.
Perform other related duties, tasks and responsibilities as required.
To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required.
The ideal candidate will have a Bachelor's degree with a minimum of 2-4 years management experience in the contract food service industry, preferably in premium services, catering and concessions environment for a sports and entertainment venue.
Must have excellent written and verbal communication skills and the ability to multi-task and prioritize in a deadline-oriented environment.
Strong commitment to delivering a high level of customer and client service with demonstrated initiative, leadership, and management skills.
Customer service oriented with the ability to interact with all levels of management
Must be flexible to work extended hours due to business requirements including late nights, weekends and holidays.
Must be able to work in a team environment.
Knowledge of accounting policy and procedures and POS Systems is required.
Proficiency in Microsoft Word, Excel, and PowerPoint.
$58,500 - $65,000
Competitive salary, commensurate with experience, and a generous benefits package that includes: medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.
Location: On site
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, talk, hear; use hands to finger, and handle controls. The employee frequently is required to reach with hands and arms. The employee is required to stand, walk, and stoop. Specific vision abilities required by this job include close vision and the ability to adjust focus.
Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.