GeekHive Account Manager in Warwick, New York
At GeekHive, we blend our expertise in digital strategy, marketing technology and software development to drive successful outcomes and great experiences for our account managers. Home to some of the brightest minds (and friendliest faces!) in the marketing technology industry, GeekHive is proud to provide opportunities for people to earn a happy, healthy living doing what they love to do.
We are hiring an Account Manager at GeekHive. The Account Manager will help our clients align their team, refine their strategy, and integrate their tools for the most effective customer engagement. The Account Manager will be responsible for helping to build the strategy while working with clients on ongoing projects to ensure they get the most out of the platform, and actively listening to customers to identify new ways to 'wow' our customers through both service and product improvements.
Account Relationship Management:
Develop and maintain long term, trusted relationships with our clients
Broaden and support strategic planning with the client to include multiple business and technology areas
Establish and drive internal and customer based Quarterly Business Reviews, Remediation Plans and Steering Committees
Ensure long-term client satisfaction and referencability
Educate and drive adoption around GeekHive's full-service offerings, bringing in our key experts when necessary for demonstration or prototype purposes
Encourage and track ongoing and regular customer feedback
Build customer success philosophy and create a strategic account plan related to overall customer?s business objectives
Manage multi-level client stakeholder relationships within your portfolio of customers, which includes establishing trusted customer relationships and driving continued value
Act as the main GeekHive point of contact throughout the Customer?s entire lifecycle, identify new opportunities and deliverables, while leading and managing all things related to your account internally and externally
Account Leadership & Program Execution:
Work side by side with Program Delivery Management and Sales to develop quality level of effort estimates for client engagements
Provide leadership to the client and GeekHive teams during scoping to ensure our full-service offerings and resourcing have been discussed and considered in a meaningful way that brings value to both the client and GeekHive
Provide account-level oversight and guidance to day-to-day account delivery teams, ensuring teams meet and exceed client expectations
Be held accountable against Measurable Revenue/Profit Growth within set timelines for assigned accounts
With the Program Delivery Manager, develop and track high level project plans, milestones, project health, resource assignment accuracy, status and risks
Ensure account team utilizes best practices and methodologies
Maintain overall responsibility for maintaining scope of projects, including the development and processing of change orders
Ensure engagements within client portfolio achieve targeted profitability
Manage account revenue through aligning activities to strategic account plans and account growth
Accurately forecast and accountable against Measurable Revenue/Profit Growth within set timelines
5+ years of experience with account management, project management or client success including financial management of account programs and profitability.
College degree preferred.
The ability to understand the needs and pains of the customer and link them to GeekHive solutions.
The ability to discuss key industry issues at multiple levels within an organization.
A positive attitude, resilience and an ability to overcome objections with grace and confidence.
The ability to identify opportunities and creatively engage current clients.
Strong interpersonal and communication skills (written and oral).
We offer our team:
A friendly and fun work environment
Comprehensive health benefit program
Remote Work Opportunities
Paid Time Off (PTO)
Onsite Kitchen & Snack Program
Onsite Game Room
Professional Development Opportunities
GeekHive is a marketing technology consultancy for mid-market to enterprise-level organizations. Our clients span across industries and vary in size, from nonprofit organizations to Fortune 500 companies. We combine our expertise in digital strategy, marketing technology, and agile development to help our clients unlock the power of their technology investments.
GeekHive is proud to be an Equal Opportunity employer. We provide employment opportunities to qualified candidates who apply to our job postings, regardless of race, color, gender, religion, national origin, sexual orientation, disability, marital status, veteran status, or any other protected classification under federal, state or local law.
Employment at GeekHive requires authorization to work for any employer in the United States without sponsorship. Please note that we do not provide relocation assistance or work sponsorship.
We do not accept agency resumes. We are not responsible for any fees related to unsolicited resumes.