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GeekHive Group Account Director in Warwick, New York

At GeekHive, we blend our expertise in digital strategy, marketing technology and software development to drive successful outcomes and great experiences for our client partners. Home to some of the brightest minds (and friendliest faces!) in the marketing technology industry, GeekHive is proud to provide opportunities for people to earn a happy, healthy living doing what they love to do.

We are hiring a Group Account Director to lead our Hive Leadership Team at GeekHive. This position will report to our Director of Production and will be responsible for managing the GeekHive business for the accounts in the Hive. The GAD is a player/coach, face of GeekHive to the market and responsible for driving growth, delivering budgeted business results, managing customer relationships, and maintaining employee engagement. The GAD is accountable for the Hive P&L including revenue, delivery and profitability.

Responsibilities:

  • The ?CEO? of a Hive (collection of accounts), accountable for the associated P&L, Customer Satisfaction, Employee Satisfaction and Growth

  • Responsible for a team of direct-report Account Managers with focused on growth, client management, and minimizing churn in the hive.

  • Responsible for Hive business operations including managing a team of direct report Hive leaders responsible for delivery and execution client work

  • Provide leadership, coaching, and counseling to the entire Hive team as the ?CEO? of the business

  • Ensure and support account plan development, on-going executive governance and quarterly business reviews are held to build and expand customer relationships

  • Oversee solution selling process including deal qualification, defining win strategies, solution / proposal development and relationship-based selling with personal engagement in the selling process for key deals

  • Ensure customer satisfaction to drive issue resolution as required with accountability for contract profitability

  • Lead revenue and cost forecasting (P&L management) as well as delivery of business results to plan including revenue and contract profitability

  • Lead internal monthly business reviews focused on the P&L, Customer Satisfaction, Employee Satisfaction and Growth.

    Qualifications:

  • 7+ years relevant experience, technology or consulting services experience

  • Understanding of customer support, professional services, and software sales

  • Experience building and managing customer relationships and key accounts

  • Experience managing a $10M P&L and building and growing high-performance teams in a matrix organization

  • College degree in a related field preferred

  • Excellent communication, documentation, and interpersonal skills including the ability to address a wide range of audiences

    We offer our team:

  • A friendly and fun work environment

  • Competitive salary

  • Comprehensive health benefit program

  • Retirement Program

  • Remote Work Opportunities

  • Work-Life Balance

  • Paid Time Off (PTO)

  • Summer Hours

  • Employee Discounts

  • Onsite Kitchen & Snack Program

  • Onsite Game Room

  • Professional Development Opportunities

    About GeekHive:

    GeekHive is a marketing technology consultancy for mid-market to enterprise-level organizations. Our clients span across industries and vary in size, from nonprofit organizations to Fortune 500 companies. We combine our expertise in digital strategy, marketing technology, and agile development to help our clients unlock the power of their technology investments.

    GeekHive is proud to be an Equal Opportunity employer. We provide employment opportunities to qualified candidates who apply to our job postings, regardless of race, color, gender, religion, national origin, sexual orientation, disability, marital status, veteran status, or any other protected classification under federal, state or local law.

    Employment at GeekHive requires authorization to work for any employer in the United States without sponsorship. Please note that we do not provide relocation assistance or work sponsorship.

    We do not accept agency resumes. We are not responsible for any fees related to unsolicited resumes.

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