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Robert Half Customer Service Representative in WEST COXSACKIE, New York

Description You might be interested in this Customer Service Representative position via Robert Half in the Retail field, if you like the idea of working in a dynamic, rapidly changing call center. Customer Service Representatives who love building solid customer relationships will be interested in this position, if they are articulate and highly skilled. This long-term contract / temporary to full-time Customer Service Representative position in West Coxsackie, New York could be perfect for you!

Key responsibilities

  • Manage incoming telephone calls

  • May support business development and client referral goals by actively cross-selling and referring customers

  • Give exceptional customer service in a timely fashion

  • Field and send written business correspondence Requirements - Excellent problem-solving skills

  • Excellent problem solving skills in Microsoft Office applications

  • Ability to effectively interact, verbally and in writing

  • Positive attitude and an engaging businesslike approach

  • Deep understanding of customer service

  • Call Center Customer Service experience

  • Command of data entry

  • Comfort in pursuing resolutions to complicated customer inquiries using complex research methods

  • 2+ years' experience of proven performance in a goal-driven & customer-focused environment desired

  • Ability to navigate multiple computer systems, applications, and utilize search tools to find information

  • Strong customer service and office administrative skills

    • Familiarity with Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly
  • Demonstrated talents in communicating and interacting with clients/customers, both internal and external

If you are a service 'champion' who looks to improve and deliver personalized service based on individual customer needs, we want to hear from you. Contact us today!

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.

Questions? Call your local office at 1.888.490.4154. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

2021 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/terms-of-use) .

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