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Robert Half International Customer Service Representative in WEST HENRIETTA, New York

Description This Customer Service Representative position through Robert Half in a dynamic, rapidly-changing call center might be the job for you, if you're looking for work in the Manufacturing field. Do you love building solid customer relationships? You might be the articulate, highly-skilled Customer Service Representative we're looking for. This long-term temporary Customer Service Representative position could be for you, if you're available to work in West Henrietta, New York.

Your responsibilities in this role

  • By being successful in your role, you will facilitate business development and client referral goals by actively cross-selling and referring customers

  • Handle incoming telephone calls

  • Manage the fielding and sending of important written business correspondence

  • Offer friendly, accurate customer service in a timely fashion Requirements - Proficient with diversified computer software and systems

    • Enterprise resource planning experience

    • Supportive, positive attitude with a detail oriented demeanour applied to all tasks

    • Demonstrated experience performing extensive research to resolve complex customer inquiries

    • Active problem-solver who listens for customer cues and actively resolves problems with grace and integrity

    • Proficiency with Microsoft office applications

  • Familiarity with Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly

    • Demonstrated talents in communicating and interacting with clients/customers, both internal and external

    • 2+ years' experience with performing in a goal-driven & customer-focused environment preferred

    • Excellent customer service and office administrative skills

    • Strong communication skills and able to receive criticism well

If you derive detail oriented and personal satisfaction from the expert application of customer service on a case-by-case basis, we want to hear from you. Apply today!

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.

Questions? Call your local office at 1.888.490.4154. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

2021 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (www.roberthalf.com/terms-of-use).

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