Spectronics Corporation Domestic Customer Service Associate in Westbury, New York
A Customer Service Associate will be responsible for order entries and customer inquiries for specific market(s). Clerks receive orders and inquires via phone, mail, EDI, CRM and website.
Checks inventory to make sure requested product is available
Confirms price and any appropriate discounts
Verifies customer information is correct and up-to-date
Informs customer of shipping date and any possible delays
Notifies appropriate department of order and shipping date
Checks customer account for credit and outstanding payments.
Assists with customer inquiries with Customer Service Representatives
Files copies of all orders received
Assists with overflow from busy season and scheduling (float)
Will be assigned accounts
Accounting and order entry skills are mandatory
Must be extremely organized and could multi-task
Excellent verbal, written and interpersonal communication skills