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NEFCU Help Desk Support Specialist - Tier II in Westbury, New York



The selected candidate must possess general knowledge of Active Directory, Microsoft Office products, mobile devices, workstations and peripherals, Windows OS and Mac installations. as well as a seasoned, end-user support specialist. Work Station Imaging, server builds, virtualization, routing and switching while not required, would be a big plus.

As a Help Desk Support Specialist, it will be his/her job to commit to a continuous improvement of our overall desktop support operations. This will be needed in order to provide our internal and external members with a quality of service they expect, while striving to make error-free work a reality. He/She will treat both the internal and external members with respect, and promote the NEFCU Rocks philosophy of "doing it right the first time". In fulfilling the daily functions of the position, he/she shall display courtesy and cooperation with fellow employees and management. Working as a team player, the Help Desk Support Specialist will assist his/her co-workers throughout the Credit Union in achieving total quality, and contribute to a friendly and cooperative working environment.

This individual provides technical and troubleshooting assistance related to computer hardware and software, telephony and mobile devices and other enterprise tools and applications.

Besides his/her Help Desk Support Specialist duties, he/she must perform Administrative duties when called upon, and will be asked to play the role as backup for the phone, network or core system when needed.

This individual should continually look to improve products and services, as well as be willing to serve on cross-functional teams to meet our goals. This individual must be willing to work flexible hours when required, willing to travel to remote branches and our disaster recovery location, and must be willing to serve as backup to other areas of the IT Department.


High school diploma or higher education with a minimum of 2 years of Help Desk support experience. General knowledge of Active Directory, Microsoft Office products, mobile devices, workstations and peripherals, Windows OS and Mac installations. Excellent communication skills and flexibility in performing daily duties in a fast-paced environment. MCSE, A+ certifications preferred.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.