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Tesla Motors Customer Experience Manager - White Plains, NY in White Plains, New York

Customer Experience Manager - White Plains, NY

Job Category

Sales & Customer Support

Location

White Plains, New York

Req. ID

57310

Job Type

Full-time

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BUILD THE FUTURE

The Role

Our Customer Experience Managers are seasoned retail veterans and naturally charismatic leaders. In this role, you will

be responsible for collaborating with your Store leader to lead the recruitment, training, development and overall

management of a dynamic store team that will help Tesla accelerate the world’s transition to sustainable transportation.

You will be challenged to support your team through training, coaching, motivating and analyzing sales performance. You

will be tasked with identifying events in the local market that will maximize Tesla’s brand exposure and create more Tesla

owners. You will be measured and rewarded by your ability to achieve a cumulative store sales target, drive optimal team

performance, and maintain store operations.

To succeed at Tesla, you must be energetic, highly organized, and hard working. You should have a passion for sustainable

energy and the ability to create exceptional customer experiences. While individual contributions will be recognized,

teamwork is essential to achieve the highest level of success. We will reward team players who help others succeed and

empower the team around them.

Responsibilities:

BUSINESS HEALTH

• Collaborate with Store Manager for a shared understanding and vision of business needs and strategies

• Demonstrate sales leadership by role playing and having an active selling presence on the floor 70% of the time

• Train and develop team on sales and delivery processes

• Analyze data and collaborate with Store Manager on business strategies and set goals

• Coach and motivate team to meet assigned sales, delivery and productivity goals

• Ensure team is fluent in all aspects of product knowledge

• Proficient in Sales and Delivery Operations with strong collaboration with both Service and Operations

leadership - Ability to oversee Delivery Operations during Manager on Duty Shifts

• Meet and Exceed KPI, partner to achieve sales and delivery targets along with P&L requirements for location

CUSTOMER EXPERIENCE

• Responsible for ensuring all employees provide best in class customer experience for every customer

• Manage customer escalations quickly and effectively

• Empower and guide employees through challenging customer concerns, to make decisions in the customers’

best interest while also supporting Tesla’s mission

• Demonstrate mastery of presenting, selling and delivering the entire Tesla ecosystem.

EMPLOYEE ENGAGEMENT

• Recruit, train, and develop employees ensuring all positions are filled in a timely manner

• Support, implement and provide follow-up for all training

• Continually evaluate the performance of each employee and provide in the moment feedback to drive results

• Ensure all employees adhere to Tesla policies and procedures

• Address and resolve all people issues in a timely and effective manner, partnering with the Store Manager and

Human Resources effectively

BRAND STANDARDS

• Ensure facility maintenance and showroom presentation adhere to the brand standard

• Control store expenses continually striving to reduce costs

• Ensure all employees align with Tesla’s Dress Code and Grooming Guidelines

Requirements

• Bachelor’s degree or equivalent

• 2+ years applicable experience with proven track record to meet or exceed goals

• Self-starting entrepreneur with exceptional management skills and great attention to detail

• Ability to prioritize multiple projects and adhere to business-critical deadlines

• Excellent written and verbal communication skills

• Dedicated and ethical approach to sales and sales operations

• Ability to develop collaborative relationships and act as a well-respected, trusted partner that others want to

work with

• Ability to work evenings and weekends in a retail environment

• Ability to relocate as needed

• Valid driver’s license in the country in which you are applying, 2-year minimum driving record required with a

clean driving history

• Ability to obtain appropriate state licensing, where applicable

Apply

Tesla participates in the E-Verify Program

About Tesla

Tesla is accelerating the world’s transition to sustainable energy. We design, manufacture, sell and service the world’s best solar technology, energy storage systems, and electric vehicles, providing customers the opportunity to generate, store and consume energy entirely sustainably.

Tesla is committed to hiring and developing top talent from around the world for any given discipline. Based in California, Tesla’s workforce spans across four continents. We work to build an inclusive environment in which all people, regardless of gender, race, religion, or background, can come to do their best work.

Our world-class teams operate with a non-conventional philosophy of inter-disciplinary collaboration. Each member of the team is expected to challenge and to be challenged, to create, and to innovate. We’re tackling the world’s most difficult and important problems—and we wouldn’t succeed without our shared passion for making the world a better place.

Learn More About Tesla

Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.

Tesla is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 510-602-3960 or send an e-mail to accommodationrequest@tesla.com and let us know the nature of your request and your contact information.

For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here). Please contact accommodationrequest@tesla.com for additional information or to request accommodations.

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