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Neiman Marcus Group LLC Personal Stylist (Westchester) in White Plains, New York


Neiman Marcus Group (NMG) has been the premier destination for luxury fashion and goods, superior service, and an elevated retail experience for more than a century. Today, 9,000 associates contribute to the success of NMG's brands: Neiman Marcus, Bergdorf Goodman, Last Call, and Horchow. There are 38 full-line Neiman Marcus stores in cosmopolitan markets across the United States and a sophisticated digital platform that attracts shoppers worldwide. Bergdorf Goodman operates two stores in landmark locations on Fifth Avenue in New York City and, catering to loyal luxury customers globally. NMG also owns five Last Call stores and, an e-commerce site that offers premium furniture and home decor.

As an organization, NMG is on a transformational journey to become the preeminent luxury customer platform. NMG continues to deliver the best integrated customer experience and has evolved the business to succeed in the ever-changing retail landscape. NMG is a relationship business. What differentiates the organization from other luxury retailers are its unique assets: a strong store footprint, the most knowledgeable associates, an engaging online experience, solid brand partnerships, innovative digital and in-store experiences, the most loyal luxury customer base, and a strong balance sheet.

Our customers will always be at the center of everything NMG does. The company continues to reinvest in new technologies that enhance the customer experience. NMG meets customers where they are. NMG's goal is to offer customers a seamless experience across its stores, online, and remote digital selling.

NMG's priority is to develop a highly engaged and high-performing team where everyone belongs. The business attracts and retains best-in-class talent through unique offerings provided to associates in addition to standard employer benefits. These include an innovative way of working, associate discounts on merchandise, tuition reimbursement, associate hardship fund, and paid time off to volunteer, to name a few.

As part of NMG's Environmental, Social, Governance (ESG) work, the organization is focused on driving its core value of being "All Heart." NMG is also assessing its current environmental and social impact while developing a three-year plan to lead the luxury industry in its commitment and transparency to environmental and social sustainability. NMG strives to become an employer of choice, driven by a culture of Belonging. A dedicated team focuses on this journey, directly impacting how NMG conducts business throughout the workforce, workplace, and marketplace dimensions.

NMG has incredibly passionate and committed corporate and store associates. NMG offers associates an environment where everyone feels welcomed, nurtured, and empowered. Our associates are the heart of NMG. As an organization, NMG leads with love - love for customers, love for associates, and love for brand partners.

Summary Statement: The Personal Stylist is responsible for acquiring, cultivating, and maintaining relationships with loyal and high potential clients through curated, personal luxury experiences. Personal Stylists are style and wardrobe experts that can sell across all divisions, both in-person and through digital selling. Deeply committed to fostering client relationships by creating the ultimate client experience, with intimate and ongoing personalized connection, inside and out of Neiman Marcus.

Responsibilities & Qualifications

Responsibilities & Duties

Relationships and Experiences

Fosters and deepens client relationships in a personalized way

Partners with clients in creating their style and addressing their needs

Anticipates the clients' needs based on personalized knowledge before the client even asks

Interacts with clients by appointment and visits clients outside of store for styling needs

Driver of customer cultivation; responsible for creating individualized strategies to develop/nourish existing client base and foster/grow new client pipeline; Achieves top (loyal) client retention goal (KPI)

Establishes and maintains a strong local community network through philanthropic involvement, partnerships as well as attending social and seasonal events

Strategically leverages Private Client Relations/VIC experiences for Top and High potential clients

Partners with Personal Stylist Manager to strategize, plan and deliver extraordinary and personalized events for their clients

Styling Expert and Selling Skills

Provides highly personalized edits and advises client on fashion, trends, brands, and events

Demonstrates elevated levels of passion, creativity, and style expertise

Provides personalized recommendations based on expert product knowledge and deep understanding of client taste

Combines an omnichannel approach and expert styling skills to sell merchandise across all channels

Utilizes selling tools and store technology to sell across all channels effectively

Maximizes the benefits of the InCircle program for clients

Achieves personal sales and average divisions sold per customer goals (KPI)


Expert in selling across all categories and is knowledgeable about product

6-8 years of relevant experience, luxury retail fashion experience preferred

4-year degree preferred

Proven track record achieving business results

Excellent oral and written communication skills

Strong attention to detail

"Win together" mentality

Basic proficiency with MS Office Product Suite, advanced proficiency preferred

Associates must be willing to work a flexible schedule based on business need, which will include evenings, weekends, and holiday


Passion for People

Approaches each internal/external customer interaction in the spirit of developing a trusting, long-term relationship

Strong problem-solving skills, takes ownership of internal/external customer problems and resolves them quickly

Consistently displays responsible, honest and ethical behavior towards peers, customers, partners, vendors and others in the organization

Passion for Business

Continually expands personal knowledge of new products, services, solutions and/or offers, and uses that knowledge to gain internal/external customers

Stays up to date on digital tools and is willing to constantly learn new technology and try new ways of working

Thinks creativity when faced with business challenges/opportunities; exhibits a "can-do" attitude and willingness to overcome challenges

Proactively shares information, best practices, and new ideas with team to improve business and performance

Uses critical thinking skills to analyze problems and to recommend viable solutions

Personally, champions change initiatives, explaining benefits and challenges of change to team and others impacted

Passion for Personal Growth

Continuously builds skills and knowledge through training, coaching, and career experiences

Conveys energy and enthusiasm for Neiman Marcus Group and personal work

Adapts personal approach in response to diverse situations and people

Responds to unexpected changes in work environment with creativity and resilience; Demonstrating flexibility and ability to adapt to changes

This job description is not designed to cover or contain a comprehensive listing of duties, responsibilities, or activities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.