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Willis Towers Watson Product Owner/Project Manager in White Plains, New York

Our Health and Benefits business helps large and mid-size clients control health and welfare plan costs, improve health outcomes and promote employee engagement through broad-based, state-of-the-art interventions. We provide solutions encompassing creative plan design, vendor evaluation and management, pricing and funding strategies, data analytics, valuation support, compliance and governance strategies. We also provide Specialty consulting services including clinical/health management program design, pharmacy solutions, disability/absence management strategies and claims audit services. Product based solutions such as our pharmacy purchasing coalition round out our broad-based suite of offerings.

The Role

You will play a key role by serving as the central link between the business, clients, product team, architecture team, development team and other related internal and external teams that are impacted by the product and/or projects you are managing. You will ensure that the product being delivered delivers maximum value to the business in the most cost-effective way. You will develop comprehensive project plans and manage teams in the delivery of multifaceted projects and other project management related responsibilities. This includes developing and managing project plans, project risk and issue logs, creating and managing project dashboards, organizing and conducting meetings and tracking action items from those meetings. You will be responsible for the successful execution and completion of several technical healthcare benefits related projects and initiatives.

Responsibilities include:

  • Drive superior, consistent project management for concurrent software projects which includes the following:

  • Develop a product roadmap and product release plan which establishes features, enhancements, fixes, sprints, and milestones required to successfully deliver value to the business.

  • Develop and deliver progress reports, requirements documentation, communications and presentations

  • Assist with establishment of project management processes and ensure that they are followed consistently across projects

  • Proactively manage changes in project scope, identify potential issues, and devise contingency plans

  • Minimize exposure and risk throughout projects by proactively identifying, mitigating and managing risks.

  • Set and continually manage project expectations with team members and other project stakeholders

  • Track and report on performance of teams against project goals

  • Build and demonstrate knowledge of the healthcare benefits consulting business

  • Prototype reports and solutions, establish and deliver on project milestones/plans and institute and execute data quality guidelines to ensure the highest quality of project material, deliverables, data analysis and reporting

  • Work with management and clients to interpret and document project requirements

  • Communicate effectively amongst the team and to stakeholders external to the team

  • Contribute to the development of new health benefits analytics, tools, applications and approaches

  • Document business, functional and technical requirements

  • Responsible for project managing a team that includes developers, testers, and analytical resources delivering on project plans

  • Build relationships internally and collaborate effectively with cross-functional teams

  • Develop expertise in existing portfolio of applications. Respond to RFPs and other queries from clients or internal consultants on application security, risk and other characteristics.

  • Work within established time frames and budget to deliver assigned projects

The Requirements

  • Seasoned project/product manager, preferably in the healthcare industry

  • Strong technical, project management, business analysis and organizational skills

  • Experience with data analysis, manipulation, and reporting using one or more of the following: SAS, SQL, MS Access, Power BI, MS Excel, and applied statistical methods to complete data analysis

  • Demonstrated strong emphasis on high quality data, documentation, analytics and reporting

  • Demonstrated experience interfacing between various business and technical teams

  • Experience with processes of strategic planning and management, process improvement, change/scope management, conflict resolution, resource planning and utilization

  • Able to work independently as well as cross-functionally in an organization to successfully implement projects

  • Excellent verbal and written communication skills; high attention to detail; ability to clearly and confidently explain new concepts to audiences

  • Proficient in the use of agile Project management software (e.g. Azure DevOps, Jira, Rally, MS Project)

  • Proficient in tools such as Microsoft Excel, Word, Outlook and Power Point. Ability to quickly learn various software applications.

  • Demonstrated excellent interpersonal skills including verbal and written communication and the ability to work collaboratively in a team environment

  • Demonstrated ability to communicate technical concepts to non-technical audiences both in written and verbal form

  • Knowledge of database design, application development, and integration methodologies

  • Knowledge of Agile (Scrum preferred) Software development process

  • Bachelor's Degree in Information Technology, Mathematics, or a related field

  • CSPO, IIBA, or PMI-PBA certifications are a plus.

EOE, including disability/vets at