Windham Mountain Resort Alpine Supervisor in Windham, New York
Overview of Position: The Ski and Ride School Alpine Supervisor will collaborate with their peers and the Ski and Ride School Managers to ensure instructors are supported in teaching quality lessons, the meeting areas are well organized and professional in appearance, adequate daily staffing and scheduling is managed, all policies and procedures are followed accurately, and any guest or employee issues are resolved effectively. This can be a full-time or part-time seasonal position starting in late November and finishing in late March or early April.
Job Responsibilities and Duties: The list below best represents many of the tasks you will be asked to perform at some time during your employment at Windham Mountain Resort. This list of duties is not intended to represent all of the tasks you may be asked to perform.
Organize, assign, and monitor the delivery of ski lessons in a manner that serves the needs of the guests and employees effectively
Monitor delivery of lessons to ensure appropriate teaching methods are utilized and provide timely and accurate feedback to instructors to ensure a quality lesson experience
Oversee an efficient and friendly check in and check out process
Ensure meeting areas and learning areas are set up and taken down daily and maintain a professional appearance
Provide performance feedback to staff members including recognition, coaching, and/or disciplinary action as necessary
Resolve any guest service issues effectively
Ensure compliance with our safety and health standards, policies, and procedures
Ensure appropriate daily scheduling and staffing levels for your product and hold instructors accountable to their scheduling commitments
Keep accurate records of lesson assignments including guest participation, employee attendance, and payroll records
Promote continuous educational development through our in-house training program and/or PSIA/AASI education and certification events
Teach lessons occasionally according to business demands
Other undefined duties may be required periodically
Job Qualifications and Skills:
Must have minimum two seasons experience teaching skiing in a ski and ride school
Experience as a supervisor in a ski and ride school preferred
Must hold current PSIA Level 1 Certification or equivalent, Level 2 or higher preferred
Must have high school diploma or equivalent, college degree in relevant field preferred
Must be at least 18 years old
Must be an advanced level skier capable of skiing all mountain terrain comfortably
Must have a strong understanding of the Alpine Responsibility Code
Ability to collaborate with the leadership team, co-workers, and instructor staff on long-term goals and short-term objectives to achieve consistent high-quality lesson experiences
Support instructor staff effectively to manage information, activities, terrain selection, and pacing of students to achieve desired lesson outcomes
Promote play, experimentation, and exploration of skills and mountain terrain among instructor staff by facilitating idea-sharing and relating concepts to skill-development
Assist instructor staff in adapting to the changing needs of the student through on-snow presence during lesson times and providing relevant coaching and feedback
Facilitate the ability for instructors to reflect upon experiences and sensations in lessons by encouraging continued development through training and certification
Manage emotional and physical risk of students and instructors to ensure lessons achieve a balance of safety, fun, and learning
Ensure instructors are able to convey and apply accurate technical information for the activities being taught by utilizing appropriate tools and resources such as progress cards, educational materials, and on-snow learning aids
Observe and evaluate movement patterns and skills of students and instructors to ensure group cohesiveness; prescribe information to enhance skills and movement patterns.
Understand the Alpine Skiing Fundamentals and how they apply to lessons of varying skill levels
Develop relationships with guests, co-workers, and instructor staff based on trust so expectations, decision-making, and problem-solving can be accomplished with transparency and accountability to the needs of all stakeholders
Engage in meaningful two-way communication with all stakeholders to ensure all guest and instructor questions and concerns are addressed efficiently and operational logistics are managed smoothly
Identify, understand, and manage your emotions and actions in a manner that fosters a comfortable learning environment for students to achieve their goals and keeps instructors motivated to perform at their full potential
Recognize and influence the behaviors, motivations, and emotions of your team to build and foster authentic connections that create a strong work culture dedicated to achieving the school’s goals
Work Schedule and Conditions: We are in the business of providing a quality product and experience for our guests. Traditionally our busy periods are during weekends and holiday periods which you will be expected to work. You can also expect to be asked to work extra hours or days on occasion, especially during the holiday periods.
We will attempt to offer consecutive days off and accommodate special scheduling requests, but we cannot guarantee that we will be able to satisfy all requests. We expect employees to arrive promptly.