Windham Mountain Resort RESTAURANT MANAGER in Windham, New York
Windham Mountain is a premier multi-generational, four-season resort in the Northeast, located in the Great Northern Catskills, two and a half hours north of New York City. In 1960, Windham started as a private club before becoming a public mountain. Boasting 285 skiable acres across 54 trails and serviced by 11 lifts (four of which are high speed), the mountain offers an award-winning Ski and Ride School, lodging, on-mountain dining, a tubing park, and world-class alpine and freestyle competition teams. Summer offerings include a range of activities, such as mountain getaways, family-friendly events and festivals, wedding and special occasion venues, the Windham Downhill Mountain Bike Park and the Windham Country Club, an 18-hole golf course with private lessons and on-site dining.
The Food & Beverage Team at Windham Mountain provides an elevated culinary experience and unparalleled mountain hospitality for our guests. Team members are passionate about providing the highest quality of service. The team cultivates success through their unique focus and attention to detail in the preparation, execution, and service of the overall culinary program.
Overview of Position: The Restaurant Manager is responsible for the entire restaurant; front of the house and making sure the kitchen is operating productively. It involves training and supervision of front of house service staff regarding their interaction with guests and doing everything possible to ensure guests have an Above & Beyond dining experience. The manager will work closely with the chef to ensure a quality product is being created. The Manager is responsible for executing Windham Mountain’s Above & Beyond guest experience, creating an Above & Beyond culture for the service team, cleanliness and safety within the food & beverage department.
Job Duties: The list below best represents many of the tasks you will be asked to perform at some time during your employment at Windham Mountain, although as we cannot predict all the challenges that may be faced in providing an Above & Beyond guest experience, you may be asked to perform other tasks as necessary.
The Restaurant Manager oversees all aspects of venue.
Perform supervisory functions including the recruiting, hiring, training, reviewing, and terminating staff as needed.
Manage staff scheduling and payroll, and other staff relations issues that may arise.
Work closely with staff to supervise and assist in overall day-to-day operations.
Be visible and available to both guests and staff, and interact with guests to ensure satisfaction.
Ensure that diners are served properly and in a timely manner.
Investigate and resolve customers’ complaints about food quality or service
Facilitate communication between the kitchen staff and restaurant floor staff.
Monitor orders in the kitchen to determine where backups may occur, and work to remedy any delays in service
Manage staff fairly, demonstrate excellent leadership behavior and high levels of professionalism
Manage vendor relationships.
Work closely with the chef to create and approve menus.
Plan, create and oversee the management of the restaurant operating budget.
Partnering with Windham Mountain Marketing department, develop and execute Tavern 23 marketing plan including creating special events.
Maintain a working knowledge of all Windham Mountain operations.
Must have superior leadership, management and interpersonal skills.
Must have significant customer service experience.
Must be self-motivated and organized.
Must be comfortable interacting with both staff and guests in a friendly and helpful manner.
Must be able to handle a stressful, noisy and crowded work environment.
Must be innovative and open-minded about improving the operation of the department.
Must be able to independently evaluate situations and make quick decisions.
Must have strong communication skills, written and verbal
Must have strong computer skills, including proficiency in Microsoft Excel and Outlook.
Must be able to handle a crisis effectively
Must have or obtain TIPS certification prior to starting work in the restaurant.